Introduction
Our refund policy outlines the conditions under which you may be eligible for a refund.
- Refund Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your item, you may request a refund within 30 days of receiving the product. Please note that refunds will not be granted under the following conditions:
◾The product has been used or damaged
◾The product is beyond the 30-day return window
◾The product is custom or personalized
- Return Process
1.Contact us at johndtradesllc@gmail.com with your order number and details about your refund request.
2.We will provide you with the return address and further instructions for returning your item.
3.Ensure that the product is in its original condition, with all original packaging and tags intact.
4.You will be responsible for return shipping costs unless the item is defective or the wrong item was shipped.
- Refund Processing
◾Once we receive and inspect the returned item, we will process your refund within 5 business days.
◾Refunds will be issued to the original payment method and typically take 7-10 business days to appear, depending on your bank or payment provider.
- Exchange Policy
We currently do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
- Contact Us
For any questions or further assistance, please reach out to us at johndtradesllc@gmail.com.
Thank you for choosing JOHND TRADES LLC!